IT OPERATIONS ANALYST
Company: Multi-Color Corporation
Location: Fullerton
Posted on: October 15, 2024
Job Description:
Build your Career with an Industry LeaderAs the global leader of
premium labels, MCC helps brands stand out in competitive markets
and inspire positive consumer experiences. Backed by over a century
of printing experience, MCC is focused on the future by developing
consumer-driven innovations and sustainable packaging solutions.
Working for our team, you can truly make a difference. IT
Operations Analyst reports to IT Operations Manager. Provide
technical support to the local plant and other sites within MCC, in
the installation, modification, and maintenance of Multi-Color's
endpoint devices. Including but not limited to support for all PC,
MacOS, mobile phones, and various printers. Monitor our Service
desk queue and aim for first call resolution. Lead, assist, or be a
member of IT projects as assigned which could include Active
directory, ERP, as well as local plant projects. -Why work at MCC:
- -
- Compensation: $36.10 per hour
- Generous benefits package including medical, dental, vision,
disability, life insurance and 401(k) -
- Paid Holidays: New Years, Memorial Day, Fourth of July, Labor
Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas
Day, plus two floating Holidays -Responsibilities: -
- Manage IT Support for the local plant and offer remote support
for other North American sites
- Maintenance and installation of PC/MAC desktops and laptops
plus printer support -
- Maintenance and installation of MCC approved desktop/laptop
software and other peripherals -
- Collaborates with global leaders and teams to follow corporate
standards across all levels of Plant infrastructure.
- Ensure implementation of global practices and standards.
- Perform on-site installation of equipment based on requests.
Provide on-site as well as phone support based on business
requests. -
- Work within Active Directory modifying and creating user
accounts. -
- Troubleshoots IT hardware, software, and basic network issues
at various sites -
- Configure and deploy IT hardware equipment such as printers,
PC's, phones, and scan guns. -
- Communicates to plant management - vendor onsite visits,
service outages, and planned hardware / software deployments -
- Attends scheduled staff meetings with Support and IT teams
-
- Follow and maintain hardware and software standards -
- Utilize monitoring systems for potential or realized outages.
Resolving or reporting as necessary -
- Ability to be on call in a rotation to resolve off-hour support
situations requiring immediate attention -
- Adhere to ticket monitoring system and strive for a first call
resolution. -Qualifications: -
- Experience in managing Windows computers, including software
installation and resolution of issues -
- Self-motivated and capable of working with minimal
supervision/direction. - - -
- Experience configuring / troubleshooting issues / and deploying
IT hardware such as printers, PC's, and scan guns. -
- Experience working independently as well as in a team setting.
-
- Basic understanding of networks and administration with
knowledge of TCP/IP, DHCP, and DNS -
- Strong analytical skills -
- Effective communication and collaboration skills - -Other
considerations: -
- MCC offers a competitive wage and generous benefits package
including medical, dental, vision, disability, life insurance and
401(k). -
- Works in office and production environments.
- May on a continuous basis, sitat desk for an extended
period
- frequently answer telephone and write or use a keyboard to
communicate through written means.
- Some walking and lifting of up to 50 lbs. Will be
required.
- The noise level in the work environment is typically low to
moderate.
- Must be flexible to work varying schedules and hours as
needed.
- Occasional travel may be required.Diversity & Inclusion:MCC
fosters an inclusive culture that respects and embraces our
teammates' diverse backgrounds and experiences, so that everyone
can achieve their full potential here. We aspire for our company to
truly reflect the diversity of our customers and the markets we
serve. We are committed to equal opportunity for everyone,
regardless of peoples' gender identity/expression, age, language,
sexual orientation, ability, race, socioeconomic status, national
origin or other characteristics.#FULIND#LI-TM1
Keywords: Multi-Color Corporation, Encinitas , IT OPERATIONS ANALYST, Professions , Fullerton, California
Didn't find what you're looking for? Search again!
Loading more jobs...