User Support Specialist
Company: VirtualVocations
Location: Vista
Posted on: October 8, 2024
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Job Description:
A company is looking for a User Support Specialist to provide
support and guidance to researchers using the Open Science
Framework.
Key Responsibilities
Provide primary issue triaging on the user support help desk and
respond to inquiries
Coordinate with Product, Engineering, and Quality Assurance teams
for prompt issue resolution
Assist in developing OSF user documentation and resources while
supporting community engagement programs
Required Qualifications
Bachelor's degree or equivalent experience
Experience within a research or scientific environment
1+ years of experience in communications, engagement, or a related
position
Significant experience with OSF (Open Science Framework)
preferred
Experience using customer interfacing systems such as Zendesk or
Help Scout is a plus
Keywords: VirtualVocations, Encinitas , User Support Specialist, Other , Vista, California
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